Continuous monitoring, security maintained, hardware usually replaced within 24 hours. Your telephony becomes our responsibility.
Platform monitored continuously
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Continuous
Monitoring
The platform is monitored continuously. Anomalies trigger alerts, and preventive action, before your teams notice anything.
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Release after release
Updates & security
Security patches applied, version upgrades scheduled, configuration hardened. Your telephony never becomes an entry point.
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Direct line
Technical support
A direct support channel, tracked resolution, controlled escalation. You speak to someone who knows your installation.
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Within 24 h
Hardware
A faulty phone is usually replaced within 24 hours. Your business never depends on a single device.
In the field What monitoring can't fix remotely is fixed on site, in Geneva and across French-speaking Switzerland.
Hand over my platform
- Hardware replacement
- 24 h Replacement of faulty hardware, typically
- Contact
- 1 Single point of contact, who knows your installation
- Experience
- +30 years The founder's experience in telecommunications
- Continuity
- 2017 In continuous operation since Liebkind Networks
Who do we call if there's a problem?
Your direct VoiceAura line. No anonymous platform, no lost tickets: your contact knows your installation.
What are the support hours?
Business hours are covered as standard; extended arrangements are defined in the contract, according to the requirements of your business.
Do you come on site?
Yes, in Geneva and across French-speaking Switzerland, when the problem cannot be resolved remotely. Monitoring usually lets us act before a site visit is needed.
Do we receive activity reports?
Yes: interventions, updates and platform status are reported to you regularly, in a format non-technical staff can read.
Describe your installation in four fields: a specialist will call you back with an operations proposal.
- Continuous monitoring
- Security maintained
- Hardware usually replaced within 24 hours